The truth may be more prevalent than you would like to admit, but it’s unhealthy to ignore the fact that there are good presentations, and there are also bad ones. If you could give an estimate, how many from the total number of existing presentations are poorly made? Around 50 percent? That’s a big number. Assume for a second that, around the world, there are over a billion PowerPoint files today. That’s 500 million at the very least.
With all the design and content tips littered all over the Internet about making the best pitch deck, you’d think that by now, everyone can create decent slides. But let’s not get too idealistic. PowerPoint is tricky to master, especially when you consider how people have different reactions to presentations in general.
Should you cater to their wants then? “Yes” would be a short answer, but it has serious implications for your succeeding attempts at presentation. For example, when you’re creating a pitch deck. You can’t make a one-fits-all since it’s practically impossible to create slides according to the preferences of every executive you’re looking to impress. It’ll be a mishmash of different styles, and that can be distracting.
Does it mean that this is a hopeless case? Of course not. The best you could do is minimize the negative effects of a bad pitch deck presentation, like death by PowerPoint. Other suggestions are doing your best to create the most visually appealing deck people will ever see or hiring a good team of presentation specialists to make awesome slides—as long as you avoid using poorly designed presentations. Why? Because you stand to lose more than just cash by crafting pitch decks or sales presentations sloppily. The infographic below will help you see that you shouldn’t be worried with just your profit margins because you put at risk something bigger than money.
Griffith, Eric. “17 Tricks to Master Microsoft PowerPoint.” PC Mag. October 14, 2014. www.pcmag.com/feature/328357/17-tricks-to-master-microsoft-powerpoint
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Engaging into a question and answer session with the audience is the best way for you to get feedback. Being offered their opinion about how you did and how well the whole talk was makes your presentation more engaging and further clarifies the points you’ve made. Additionally, it gives you insights on how you can make better presentations in the future.
You won’t be able to cover every detail during your business presentation, so it’s important to always anticipate questions beforehand. While the three following queries seem simple enough on their own, don’t underestimate your audience’s ability to catch you off guard. It’s a good idea to be prepared for any variation of…
Question #1: What do you do?
The beginning of your deck should include an introduction that contains your contact details and a brief primer of your company. But this kind of information isn’t enough for the audience to know what your business is all about.
Your deck should cover every possible aspect of the purpose, service, and benefit that you provide while avoiding delays caused by an overly detailed discussion. If you have to reexplain your introduction towards the end of your business presentation, don’t just assume that the audience didn’t pay enough attention.
This type of question could mean that you didn’t spend enough time to explain your purpose or that your audience simply wants to know more details. Especially with the latter, that tells of their curiosity. Aren’t you glad they’re interested?
Question #2: What’s your product?
There are several ways to phrase this question: “How does this product benefit your prospects?” “How useful is it?” “Is it worth the investment?” In other words, why should they choose you?
You should be able to answer all those questions and provide concrete reasons to support your claims. Going into detail with this particular question in mind is good since this means that your audience is curious about your brand. This is a way for you to slowly build up their trust. Knowing your product well adds to your credibility.
Seal the deal by convincing your prospects that your offer is worth their time and resources.
Question #3: How long does it take?
This type of question asks for specificity. It shows that the audience is thinking, “How soon will I start seeing results?”
Provide a financial projection that gives a realistic assessment of your project. Tell them when they can expect to see the results and only promise what you can deliver on time and on a realistic budget.
Scott Gerber, entrepreneur and angel investor, learned the hard way from being rejected by investors for his company. One of the most important lessons he learned was that venture capitalists that have seen it all can gauge the feasibility of your plans, so be realistic and avoid aiming for a multimillion investment without the experience to back it up.
You’ll know how eager your audience is when you hear them ask about your project timetable. Being asked this at the end of your business presentation usually means you’ve generated enough interest that’ll soon translate to sales.
Final Thoughts
Keep your answers short and concise since you’re nearing the end of your presentation. Concise answers are easier to remember and will help end your presentation on time.
The responses you receive will help gauge your own persuasiveness as a speaker. So don’t be content with a silent response. Get the ball going by answering some of these questions by reiterating your main points.
The success of your pitch depends on how well you respond to these FAQs. Don’t let the simplicity of these questions fool you; prepare how to answer them beforehand.
Resources:
Gerber, Scott. “6 Steps to the Perfect Pitch.” Entrepreneur. May 21, 2009. www.entrepreneur.com/article/201826
Greene, Charles. “Presentation Skills: 5 Tips to Improve Your Q&A.” CharlesGreene.com. August 27, 2012. www.charlesgreene.com/2012/08/5-tips-to-improve-your-qa-sessions
Pivovarov, Artur. “Presentation Skills. Unit 8: Dealing with Questions.” SlideShare. May 1, 2012. www.slideshare.net/ArturPivovarov/unit-8-12763217
“Conducting a Q&A Session.” Boundless. n.d. www.boundless.com/communications/textbooks/boundless-communications-textbook/delivering-the-speech-12/managing-q-a-68/conducting-a-q-a-session-268-4213
In 2005, presentation pitch deck consultant Cliff Atkinson published his bestselling book, Beyond Bullet Points, which revolutionized the way people used PowerPoint. Atkinson was one of the first presentation gurus to displace the bulleted list by introducing a more viable alternative. It’s a principle called “the first five slides.”
Atkinson claimed that a presenter only needs the first five slides of a pitch deck to hook the audience. But the real question is, “What exactly do these slides contain, and what effects do they have on potential clients?” Let’s find out.
A Story Only Slides Can Tell
The premise of Atkinson’s book is the ability of the first five slides of a deck to tell a good story. Stories are easily relatable, and they’re more effective in evoking emotions compared to plain facts. A good narrative can help you create an emotional bond that will get your audience to empathize with you and see things from your perspective.
To lay out your deck in a narrative form, make sure that the order of your slides fall within a good story arc. You can do this by establishing the setting and the protagonist in the first two slides of your presentation. The setting should clearly define the business environment you find yourself in, and the protagonist, naturally, should point to your audience.
In the third slide, establish the imbalance that your protagonist encounters in the setting. What problem is your audience experiencing? What incident is weighing them down? You may outline an existing dilemma that your business aims to solve. Before you can present the solution, however, you need to establish a sense of balance in your fourth slide. What’s the ideal situation that your audience should aspire for? How good should the state of affairs be for them to achieve a sense of fulfillment?
Once you’ve successfully presented these four elements, it’s time for the most important part: the solution. The fifth and last slide should contain your proposal to the audience. What can you do to alleviate their discomfort? How can your business help in addressing their concerns?
Your business pitch should always focus on your audience. Customers are interested in what you can do for them, so bank on that.
The Supplemental Nature of Slides
A common misconception presenters have about PowerPoint is that it can replace their presence during a live pitch. However, because your deck’s main purpose is to serve as a visual aid, loading each slide with too much information can burn out your viewers. People aren’t wired to process information in bulk, so break things down into bite-sized pieces to help them remember your points better.
Divide your hook into five brief statements that focus on specific aspects of your pitch. Establish your credibility by forming a personal connection with your audience. Each slide should have one topic that you can expound on. In terms of design, place only keywords and powerful images related to your message, and leave the rest for your verbal explanation. After all, your audience went to hear your pitch, and not to see your deck.
The Ultimate Investment
Although the first five slides might be the most important in attracting your audience’s attention, they only serve as the first act of an elaborate performance, as your fifth slide acts as the end of your opening credits. The next step is to convince your listeners to invest in you.
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After drawing people in, give them a good reason to stay. Walk your audience through the succeeding chapters of your pitch. Refer to your earlier slides, particularly the existing conflict in which you have a unique solution to. This is your opportunity to present your products and services, your business strategy, and your current standing in the market. While emotional appeal works in hooking your listeners, giving actual facts and data will help strengthen your pitch.
The Power of Five Slides
Every good presentation has a clear structure with an effective hook, line, and sinker. Take inspiration from Cliff Atkinson’s best-selling book and drop the bullet points. Focus on your first five slides to draw in prospects.
Your pitch deck is a story waiting to be told. Make sure it’s worth every minute of your audience’s time. Keep in mind that your job doesn’t end in hooking your audience—it’s still a long stretch from there. Your first five slides are only the beginning of your winning pitch deck.
When you launch a product for the first time, you’re automatically handed the responsibility of ensuring its success. The audience will look up to you for answers because you’re the expert in that particular setup. You’re expected to know more about your product than anyone else. Rightfully, you are also entitled to feel excited or overwhelmed. After all, you’re handling a do-or-die moment for your brand. The key to conquering this situation, of course, is to win your audience’s favor. Here are some tips to help you do just that.
Show, Don’t Tell
When introducing a new product, it’s not enough to simply tell your customers about it. You need to let them see it with their own eyes and test it with their own hands. Of course, before doing that, you should draw the audience’s attention and interest first. Make them want to experience your product and explore its features. You can do this by creating a point of comparison between your product and that of your competitors. Convince your audience that you are the right choice. Take note that your clients will form their opinion based on what you show them, so give it your best shot when showcasing your brand.
Build Enough Hype
Market your product without overselling it. You can use all kinds of platforms and outlets to let your target audience know about your business. Expand the reach of your market through print advertising and social media marketing. Give your potential clients something to anticipate. You can go on and highlight your product’s best features, but don’t promise something that you can’t deliver. Ultimately, you want the hype to be real.
Also, it’s important to seamlessly shift your presentation’s focus from the product to the audience. Don’t just proclaim how great your product is. Instead, tell your potential customers how it can make their lives better. That way, they’ll have more reason to look forward to its release.
Solidify Your Expertise
Credibility is crucial to any brand. When presenting your product for the first time, it’s important to impress as many prospects as possible. To do this, you need to demonstrate how knowledgeable and well-experienced you are in your industry. This is the time for you to flaunt your credentials. What has your business achieved so far? What projects are you working on now? Who are the experts who make up your team? What are your plans for the near future? All of this can give your audience a reason to trust in you and believe in your product.
Communicate Confidence
In a business presentation, it’s important to communicate just how much you believe in your brand. If you don’t trust your own product, no one else will. Confidence is a magnet that draws people in. Make sure you’re equipped with at least that before you step into the stage.
Your product launch doesn’t have to be overwhelming. You can make it exciting for yourself and your audience if you implement the aforementioned tips. With sufficient preparation, you can deliver a presentation that highlights your new product’s best features and places your brand under the limelight.
Resources:
Bly, Robert W. “How to Convince Customers to Buy from You and Not the Competition.” Entrepreneur. December 15, 2015. www.entrepreneur.com/article/252960
Shope, Kendrick. “How to Sell Something Without Being Sleazy.” Infusionsoft. February 29, 2016. learn.infusionsoft.com/sales/sales-process/how-to-sell-something-without-being-sleazy
Tallent, Barbara. “How to Create a Product Presentation.” Infrasystems. n.d. www.infrasystems.com/product-presentations.html
Watkis, Nicholas. “Is Credibility the Most Important Ingredient for Business Success?” My Customer. November 6, 2012. www.mycustomer.com/experience/loyalty/is-credibility-the-most-important-ingredient-for-business-success
Contrary to popular opinion, there’s nothing inherently wrong with hard selling. If you know you have a wonderful product that should see the light of day, then by all means go and sell it hard. However, you need to be wary of the caveats and repercussions that you may encounter along the way. Make sure that when convincing a prospect of the value of your business, you remain honest and true. Also, before going around and trying to talk people into investing in your product, make sure that you’re adept enough to communicate and empathize with them.
The problem with most salespeople today is that all they care about is closing the deal. They don’t bother about being honest with the consumer. They hardly go out of their way to find out what the consumer really needs. This is exactly why sales agents have developed a notoriety so ill that people recoil when they see a salesperson trying desperately to catch their eye. The harsh truth is that being a salesperson today is synonymous to being pushy and annoying. If the economic landscape is to reach a higher bar, this stigma has to end.
The Logic Behind Using a No-Pitch Promotion
No one can change the salespeople’s reputation but the salespeople themselves. Many companies have already figured out the right ways to reach consumers without distressing them. Surely, a lot more would follow if only they knew how. If you still haven’t employed the right techniques in selling without coming off as obnoxious, here are two of the main reasons why you should change your ways now:
To take the pressure off the audience
What seems to be the salespeople’s role today is to serve themselves and their company. However, there should be a shift in perspective. Instead of thinking of their own good, salesmen should serve customers and see how they can help alleviate their concerns. Instead of inconveniencing prospects, salespeople should strive to make matters easier and more convenient for them.
The last thing you want as a salesperson is to give the impression that you’re trying to squeeze every penny out of your customers. Shoving the product down the customers’ throat won’t make them pay for it. Put them at ease and let them be comfortable so that they can make that decision for themselves.
To differentiate yourself from corporate players
One of the advantages that a small business holds over a goliath is that it has an option to personalize the customer experience. Customers like it when they’re treated in a special way. This is why even big players in the business field should try to mimic the small-business model of sales. As a salesman, you should be more personable. Take your time in easing the prospect into your business. Instead of rushing to pocket the money, let the sales process unfold. If you focus on attending to your client’s needs before anything else, the deal will close itself.
Four Proven Ways to Sell Without Being Aggressive
Most salesmen are torn between hard selling and using alternative sales techniques that are subtler and less aggressive. On the one hand, hard selling makes a salesperson feel like s/he has done everything in his or her power to gain a new customer. On the other hand, it is usually a turn-off to customers, and therefore, a big no-no. Fortunately, there are easy and effective ways to sell without sounding like a salesperson. Here are some of them:
1. Be transparent about your business processes
Make your business processes open for the public to see. Share every thought and effort that went into creating your product or developing your service. Tell your prospects what went wrong and what worked out in the end. In other words, lay your brand bare before them.
By doing this, you’re essentially inviting people to trust you and see you not as a business without a face but as a familiar friend whose struggles and successes they had the privilege of knowing. By being vulnerable and letting them into your business’s personal bubble, you’re giving them an invitation that they can’t turn down. The bottom line? Genuine stories sell.
2. Demonstrate what your product does
Merely talking about the product won’t cut it. To persuade a crowd of skeptic consumers, you need to let the product speak for itself. Show your prospects exactly how your product works so that they can judge for themselves whether it’s good enough to satisfy their needs. A product demonstration is a quick and effective way to tell someone just how great your offers are without actually telling them.
3. Pitch at the right time and in the right place
Timing is key in every field, and it’s not surprising that it’s just as important in sales. A good salesperson can tell when it’s appropriate to approach a customer with a product offer or when it’s best to just drop it and focus on addressing the customer’s immediate concerns instead. Watch for external cues that will give you hints on whether or not a customer is open to a sales pitch. If you insist on troubling a prospect, you might end up losing a potential client for good.
4. Focus on addressing the consumer’s pain points
It only makes sense that if you let your prospects do the talking, you can’t possibly annoy or offend them. In fact, if you assume the role of a listener from the start, it’s likely for them to relax and feel comfortable around you. That said, before you make a pitch, make sure to hear out your customers’ side of the story first. Let them spill out their concerns so that you can thoroughly assess the situation. Only talk when you know that you have something useful to offer. Your proposed resolutions should revolve around their problems. Remember, the goal is to help the customers, not to take their money.
The approach to sales described here isn’t new or farfetched. In fact, it has been used by top marketers for many years now. However, until every salesperson learns how to use the methods of soft selling to better attract and gain customers, the reputation of the sales world will be stuck in the dead zone.
Resources:
Charles, Jeff. “5 Easy Ways to Sell Without Being Pushy or Obnoxious.” Small Biz Trends. August 31, 2015. smallbiztrends.com/2015/08/easy-ways-to-sell.html
Flynn, Pat. “How to Sell Without Selling: The Art of No-Pitch Promotion.” Smart Passive Income. May 20, 2014. www.smartpassiveincome.com/how-to-sell-without-selling-the-art-of-no-pitch-promotion
Gregory, Alyssa. “12 Tips for Using a Soft Approach to Make the Sale.” Sitepoint. June 22, 2010. www.sitepoint.com/using-a-soft-sales-approach
Iannarino, Anthony. “Don’t Mistake Selling for the Hard Sell.” The Sales Blog. May 28, 2010. thesalesblog.com/2010/05/28/don%E2%80%99t-mistake-selling-for-the-hard-sell
Nornberg, Vanessa M. “3 Ways to Tell When a Customer Is Ready to Be Sold.” Inc. August 8, 2014. www.inc.com/vanessa-merit-nornberg-nornberg/3-ways-to-tell-when-a-customer-is-ready-to-be-sold.html
Verrill, Ashley. “How to Sell Without Sounding Like a Salesman.” Scott’s Marketplace. July 17, 2013. blog.scottsmarketplace.com/how-to-sell
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As a presenter taking the limelight, you shouldn’t expect the audience to give you their full attention outright. You have to understand that they have other stuff going on in their lives. You can’t force them to listen, but you can try to win their time and attention. One way to earn your place in the spotlight is to prepare for your presentation beforehand. Polish your content and decide on the best style of delivery. Make sure the method you choose is good enough to intrigue the audience and keep them hooked until the last slide.
Preparation is key to every presentation, but it’d be foolish to suppose even for a second that it’s enough to cover all the variables. No matter how much you prepare, you can’t predict what will happen onstage. You may have a brilliant content and a killer pitch deck but still have no one paying attention to you. It doesn’t necessarily mean that you’re a bad presenter, and it surely doesn’t mean that the people in front of you are rude. Sometimes, it simply means that your efforts and methods are not enough to draw the audience away from their other more important priorities.
So, what do you do? Should you just ignore your listeners’ indifference and rush through the presentation to get it all over with? No. The worst thing that can happen in a presentation is not for the audience to lose interest. The worst thing is for the presenter to give up trying to bring the audience back into the moment.
A responsible presenter reads the warning signs that may indicate that the audience is falling behind. The signs can be subtle or obvious: yawning, chattering, slouching, standing to leave the room, staring blankly into space, refusing to return eye contact, and fiddling with gadgets, among others. A seasoned presenter can detect these tell-tale signs spot on.
Pulling the Audience Back into the Moment
When you see the abovementioned signs, you can’t just go on with whatever you’re doing. The fact that nobody’s paying attention to you anymore should nudge you into doing something different. Otherwise, you’ll just be wasting everybody’s time. When you’re about to lose your audience’s attention, hit the reset button and start over again. Here are some of the things you can do:
1. Pause, reflect, and regroup
When everything seems to crash and burn, stop where you are. Obviously, nothing of what you’re planning to say or do next can make the audience care about your presentation. So, before you make any more mistakes, just stop and reflect on when and how you lost them. What did you do wrong? Why did they remain impassive when you said something that was supposed to intrigue them? Think of how you can shake things up, and figure out the best way to go from there. Sometimes, it’s better to improvise than go with something that is evidently not working out.
2. Inject stories into your presentation
Maybe the reason they are shutting you down is that you’re shoving hard data down their throats. Even technical professionals can get tired of numbers and figures when they’re presented blandly. Instead of sticking to one type of content that is sure to bore the crowd, share personal stories and anecdotes that shine a new light into your topic. People are hardwired to listen to stories because they’re engaging and undemanding. If you can share an interesting story that is relevant to the subject, you can pull the audience out of their trance and draw them back into your presentation.
3. Use humor to liven up the mood
This isn’t to say that you have to make the room shake with laughter. A small chuckle or a subtle smile should do the trick. Use humor to get into your audience’s good side and lighten the mood in the room. Just remember to keep your relevant to the presentation.
4. Break the pattern you’re in
People pay attention to any kind of change, so make sure to make your presentation as diverse and sundry as possible. Use transitional devices to prompt the audience that you’re shifting to another type of content. This will help them refocus and gradually get back on track.
5. Shift the limelight to the audience
A presentation should ideally be a dialogue rather than a monologue. It should be a two-way conversation that the audience can participate in. So, when you get the chance, turn the tables and give the audience an opportunity to talk. You can do this by engaging them in a Q & A session where you can take feedback and gauge how interested they are. It’s also an opportunity for your listeners to clarify things they might have missed.
6. Take small breaks after sections
People can only take in too much information. That’s why you need to give your audience a break every now and then. Microbreaks can leave them reinvigorated as they take refreshments and relieve themselves in the restroom. When they return to their seats, they will have enough energy to refocus into your presentation.
7. Check your body language
Maybe your stage presence (or lack of) is what leaves the audience inert. Maybe you’re not connecting with them enough through body language. Check your stance, gestures, and facial expressions. Make sure that you convey authority and confidence without coming off as arrogant and overbearing. Projecting the right body language can help you bring back their attention and save your presentation.
One thing you have to remember to avoid losing your audience is to make the presentation less about you and more about them. Everything you do should cater to their interests so that they will not be tempted to attend to other things while you’re up there onstage presenting valuable information.
Resources:
Biesenbach, Rob. “What You Can Do When Your Audience Tunes Out.” Fripp. n.d. www.fripp.com/what-you-can-do-when-your-audience-tunes-out
Davis, Keith. “How to Use Humor in Your Speeches and Presentations.” Easy Public Speaking. May 20, 2010. easypublicspeaking.co.uk/public-speaking-humour
Frenzel, Leif. “How to Avoid Losing the Audience in a Technical Talk.” Code Affine. February 26, 2015. www.codeaffine.com/2015/02/26/how-to-keep-audience-attention-during-presentation
Mac, Dave. “Do You Recognize the Five Early Warning Signs of a Bored Audience?” n.d. www.presentationblogger.com/do-you-recognize-the-5-early-warnings-signs-of-a-bored-audience
Mitchell, Olivia. “What to Do When You’re Losing Your Audience.” Speaking About Presenting. n.d. www.speakingaboutpresenting.com/audience/losing-audience
Somlai, Fisher. “The Deck Is a Dialogue: Three Steps to Conversational Presenting.” Business. February 22, 2017. www.business.com/articles/the-deck-is-a-dialogue-3-steps-to-conversational-presenting
“What to Do When You’re Losing Your Audience.” The Total Communicator. n.d. totalcommunicator.com/vol2_2/losingaudience.html
When someone says the word “marketing,” the initial thoughts that come to people’s minds are sales talking, customer service, advertising, and/or social media and blog posts, or any combination thereof. It may not be wrong, but surely the concept has deeper roots than just getting a “come on” for people to trade their hard-earned cash for a product or a service.
For the better business-minded people out there, the focus of the game has shifted to customer experience, the concept that looks at consumer interactions and how your potential leads form a relationship with your brand. Extending that logic, forking cash over doesn’t terminate the connection; sure, it may be the end of the transaction, but it’s just the beginning of the experience. There’s still the post-sales service (via customer service), trust and loyalty maintenance, etc. It’s kind of an “It’s not about the destination but about the journey” thing.
True enough, the most memorable relationships continue after you receive the customer’s money.
But how do you start getting those people to show even a bit of interest in your company? It’s not like you can do so much after traditional marketing, right? Right?
As it turns out, there’s one avenue you may not have thought of but works because of its uniqueness: PowerPoint. It’s one of those functions that the software wasn’t intended for but still amazingly works given its nature.
You know where this is going: a public speaking arrangement where you can use your deck as a tool for your sales pitch. But what benefits would that bring? Won’t it be just like how you started your whole enterprise, only your audience are executives instead of potential customers?
There are a few more things you can do besides showing off your products and offering crazy sales. Conversations, arguably the best sales pitch ever, become more than just pitches. Check the following infographic to learn all about the advantages you can get from using PowerPoint presentations when it comes to gaining more leads.
Resources:
Barr, Corbett. “The Best Sales Pitch Ever.” Fizzle. November 16, 2016. www.fizzle.co/sparkline/the-best-sales-pitch-ever
Zwilling, Martin. “‘Customer Experience’ Is Today’s Business Benchmark.” Forbes. March 10, 2014. www.forbes.com/sites/martinzwilling/2014/03/10/customer-experience-is-todays-business-benchmark/#50113f125011
When you’re conversing with someone, which of the following do you do: look at that person in the eye or look away? focus or check your watch every few seconds? listen or play with your fingers, seemingly absentminded?
There are many negative connotations when you answer the latter for every pair. That’s because arbitrary cognition affects how people perceive your actions. In short, body language. The more negative those perceptions are, the more badly it reflects upon you, especially when you’re onstage and speaking in front of a large crowd.
But what specific “negative body language” indicators do you have to avoid during a presentation? Below are a few.
Poor Posture
If anything, this will be the most glaring and most obvious presentation blunder you can make. Slumped shoulders and slouching are its two biggest indicators, and they already tell much: nervousness, little to no confidence, a feeling of discomfort and inferiority, and that hint of the “I don’t really want to be here” idea. Poor posture reflects as much on your audience as it does to your own body.
Instead, practice proper posture in front of a mirror. A straight body not only improves bodily functions, like blood circulation, breathing, and the like, but also exudes an air of confidence and self-worth. Then, when you’re in front of your audience, do the same and think of it as your power pose. They will perceive you as a professional with the right things in mind to be worth their time.
Crossing Arms
Defensiveness is not a new concept. Humans survived basically because of it. But when talking about body language, it’s not a good thing; it gives off the message that you aren’t receptive to anything, are resistant to everything except yourself, and would rather stay in your comfort zone—three things you wouldn’t want your audience to emulate because, by then, your words will fall on deaf ears.
What do you do with your hands then? A good trick is incorporating hand movements to your spiel. If you’re about to introduce a point, motion to the audience. If you want a word or phrase emphasized, you can point to your presentation. You can also address to your viewers with a welcoming wave using both hands.
Exaggerated Gestures
Moving around the stage is good. It makes your speech lively with movements and can even draw attention to you and/or to what you’re pointing to, especially when emphasizing points (see above). But there is such a thing as “over the top.”
There should be a limit. If you use exaggerated gestures, like doing a sweeping wave when a small movement of the hand is enough, you can be seen as trying too hard or being too theatrical; the latter isn’t necessarily bad, per se, but if what you’re doing diverts your audience’s attention away from your words, then it’s time to keep your actions in check or, at least, dial it down a notch.
Turning Your Back
There’s a reason live TV strictly discourages showing its stars’ back to the camera: it’s to show the faces of the actors and actresses, the best tools they can use to portray the emotions the scene evokes.
It’s the same with public speaking. What would you rather your audience see: your back or your face? Choosing the former can denote that you’re not really interested in seeing them—much more talk to them. The worst perception is that you don’t trust and respect your viewers. Soon, they’ll reciprocate that feeling and think they just wasted their time.
Make Eye Contact
Have you ever had a conversation with an individual where your eyes just don’t meet, and you feel more awkward with each passing moment? Not having eye contact gives off the air and sentiment that much of what happens isn’t worth the time and could be just safely ignored. Thus, trust isn’t formed.
Looking at your audience members eye to eye fosters better understanding of each other because of the sincerity and trust that comes with it. You feel there’s a deeper connection steadily forming from that connection. The more it develops, the more your audience sees what makes you stand and speak in front of them: “confidence, leadership, strength, and intelligence,” as Dr. Travis Bradberry, author of Emotional Intelligence 2.0, writes.
When it comes right down to it, when hundreds of pairs of eyes are on you, there’s no greater fear than making a mistake and humiliating yourself. With the wrong kinds of body language, you’re just digging your grave deeper. When you’re rehearsing, take extra care and effort to eliminate these habits, no matter how much of a mannerism they have become. It’ll serve you better in the long run.
Resources:
Babar, Tayab. “8 Fatal Body Language Mistakes to Avoid During Presentations.” Lifehack. n.d. www.lifehack.org/articles/productivity/8-fatal-body-language-mistakes-avoid-during-presentations.html
Bradberry, Travis. “13 Body Language Blunders that Make You Look Bad.” Huffington Post. March 4, 2017. www.huffingtonpost.com/entry/13-body-language-blunders-that-make-you-look-bad_us_58b88c2fe4b02eac8876cc70
Chernoff, Marc. “25 Acts of Body Language to Avoid.” Marc & Angel Hack Life. July 7, 2008. www.marcandangel.com/2008/07/07/25-acts-of-body-language-to-avoid
Economy, Peter. “9 Body Language Habits That Make You Look Really Unprofessional.” Inc. May 13, 2016. www.inc.com/peter-economy/9-body-language-habits-that-make-you-look-really-unprofessional.html
Grickej, Peter. “5 Negative Effects of Bad Posture on Your Body and Mind.” Posturebly. June 20, 2014. www.posturebly.com/5-negative-effects-of-bad-posture-on-your-body-and-mind
Herold, Cameron. “5 Absolute Worst Body Language Mistakes Made at Work.” COO Alliance. November 16, 2016. www.cooalliance.com/blog/communication/5-absolute-worst-body-language-mistakes-made-at-work
Navarro, Joe. “The Psychology of Body Language.” Psychology Today. November 29, 2009. www.psychologytoday.com/blog/spycatcher/200911/the-psychology-body-language
Smith, Jacquelyn. “The 11 Worst Body Language Mistakes Professionals Make.” Business Insider. April 17, 2014. www.businessinsider.com/common-body-language-mistakes-employees-make-2014-4
“Laughter is the best medicine.” It’s one of the many mantras funny people live by. That and “Laugh with people, not at them” are some of the better ways of looking at the best side of humor. While it unfortunately may not be for everyone (there are some very serious people out there), the sound of laughter is still pleasant to hear.
That simple, lighthearted reason is why it’s a good idea to incorporate humor and make people laugh during your presentation. You’re fostering a more welcoming atmosphere and making sure any tension is laughed away. In addition, you’re giving your audience members a good time by ensuring they don’t get bored while you talk.
It doesn’t mean that you must be a comedian—although there are a few pointers from their trade you could take lessons from. Humor can be strategically inserted into your speech or be present in your slides, like a funny image or a reference to pop culture. There are just a few reminders you must be mindful of.
Relevance
Recall what public speaking greats do before they get to their main point. A common technique is sharing a story, personal or otherwise. Another is telling a quote they hold close to their hearts. There are others, too, who crack jokes. A shared trait of all three methods is that they serve as an introduction and give the audience an idea and/or a stance on the subject of your speech.
Determine the topic of your quip and make sure that it is relevant to what you’re going to talk about. You don’t want an off-hand punchline that steers away your audience’s focus or doesn’t add anything to your point. It’s just like picking a quote or a story to start your speech with: you always connect it to your topic. The same treatment should be accorded to your jokes as well.
Timing
Jokes have two parts: the setup and the punchline. Veteran comedians have mastered the technique of making their audiences wait for a few moments after building up the former and before saying the latter. The dramatic pause in between evokes a heightened sense of suspense and highlights the punchline. In much the same concept, use that similar sense of timing when you belt out your jests.
Showering your speech with too many jokes dilutes your message with unnecessary asides, making it difficult for your audience to sort through the extra information and get to the meat of your message. Time your jokes with breaks in your piece, like when transitioning to your next point or when you know that you just gave your audience an information overload. Take a breather with a few laughs—just like in life.
Sensitivity
As much as humor is not for everybody (as healthy as that may be), there are also types of jokes that don’t sit well with everybody. For instance, a recent study correlates dark humor appreciation with high IQ, but a speech is not the proper platform, time, or place since the former doesn’t sit well with everyone. In short, choose which kinds of jokes to dish out.
A good type is where you can poke fun at yourself lightly. Don’t be afraid to make yourself the butt of your own jokes. If anything, it shows the level of confidence you have for and about yourself. Don’t let another person be a victim of your own humor; it might be interpreted as a sign of insecurity because you need to put someone down for you to come out on top. It helps that you don’t attack or isolate anyone or put someone in an embarrassing spot, especially if said individual is well-known and/or influential. The safest victim of your jokes is yourself.
Humor is a trait not many people are blessed with but is almost vital in socialization, so studying about being funny and making the conscious effort—although not trying too hard—can be seen as a good thing. When your intent is to use jokes as a tool for a light mood, then you’re grasping the concept of humor nicely; employing it on something as serious as a pitch is always a welcome thought. Make your audience livelier with hilarity and enjoyment since, after all, laughter is the best medicine.
Resources:
Anderson, Gail Zack. “How to Use Humor in Your Next Presentation.” Business Communications. September 26, 2011. www.managementhelp.org/blogs/communications/2011/09/26/how-to-use-humor-in-your-next-presentation
Asher, Joey. “How to Inject Humor in Your Presentations.” Speechworks. n.d. www.speechworks.net/how-to-inject-humor-in-your-presentations
Barancik, Steve. “How to Use Humor Effectively in Speeches.” Write-Out-Loud.com. n.d. www.write-out-loud.com/how-to-use-humor-effectively.html
Brounstein, Marty and Malcolm Kushner. “How to Use Humor in You Presentation.” Dummies. n.d. www.dummies.com/careers/business-communication/public-speaking/how-to-use-humor-in-your-presentation
Doward, Jamie. “Black Humour Is Sign of High Intelligence, Study Suggests.” The Guardian. January 29, 2017. www.theguardian.com/science/2017/jan/29/dark-humour-high-intelligence-study
Marshall, Lisa B. “How to Make People Laugh During Presentations.” Quick and Dirty Tips. January 1, 2010. www.quickanddirtytips.com/business-career/public-speaking/how-to-make-people-laugh-during-presentations
Pain, Elisabeth. “Slipping Humor into Scientific Presentations.” Science Magazine. April 1, 2011. www.sciencemag.org/careers/2011/04/slipping-humor-scientific-presentations
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Business communication is a skill that, simple though it may appear, takes a lot of effort to master. Every professional, regardless of rank or specialization, ought to learn the basics of delivering presentations, as this skill can come in handy when relaying a new business opportunity or spreading news about the success of a new initiative.
If your career leans more towards the technical side, it’s all the more important for you to grasp data storytelling at its fullest. It’s true that numbers and graphs can lend a credible air to your presentation, but wouldn’t it be a whole lot better if your audience can understand the information you feed them? The goal of business presentations after all is to inform, not to impress.
Pointers on Data Storytelling
Data storytelling takes a lot of practice to master. The following list can be a good starting point towards understanding the full power of this skill.
1. Know the story behind the data
It’s unfair to expect your audience to make sense of hard data when you yourself can’t comprehend it. As a presenter, it’s your job to dissect a piece of information before presenting it to your listeners. Most importantly, as a data storyteller, you must learn how to extract convincing and relatable stories from hard numbers. Don’t limit yourself within technical bounds—instead, try to capture a creative idea or insight that will best communicate your message. By harnessing the power of storytelling, you can encourage your audience to be more engaged and cooperative.
2. Provide context when going technical
One of the common mistakes that presenters make is plunging right in on the actual data. Amateurs often don’t bother constructing a logical structure that allows for the smooth transition of ideas. If you’re serious about being an effective data storyteller, keep in mind that your main goal is to make sure that the audience finds meaning in your presentation—they must be able to translate the data you give them into their everyday lives. To make that happen, you simply need to provide context when treading on technical subjects. If you try hard enough, it shouldn’t be too difficult to make a connection between numbers and reality.
The last thing you want to see is a roomful of people wearing befuddled—or worse, indifferent—looks. Your data-heavy presentation might make sense to you, but you have to assume that the audience are utterly unfamiliar with the concepts you’re sharing. As much as possible, veer away from technical language and use layman’s words instead. Try to strike an emotional chord with your audience. Yes, it’s a business presentation, but a little touch of personality won’t do any harm. In fact, if you employ the right strategies, pulling at your audience’s heartstrings can be more beneficial than you think.
3. Let your message sink in before advancing
Racing against time is not a viable excuse for rushing a presentation. Most time constraints are declared beforehand to allow presenters to work within those limits. By being mindful of your boundaries, you can control the flow of the presentation while still letting stories unfold from the numbers and figures. Remember, haste makes waste. For your message to sink in, you need to give the audience ample time to digest it. Rushing through it will only do harm and no good. Speak slower and pause for good measure. Let the audience meet you halfway at their own pace.
4. Make an important detail prominent
The audience won’t remember everything you share them, so it’s important to underline the key points you want to impress on their minds. For maximum impact, capture, package, and present the core message in a moving and unforgettable way. You can do this visually by giving a core idea a slide of its own or by iterating it throughout your speech. To better highlight your message, eliminate everything that distracts from it. Clutter will only confuse your audience, so make a final run-through before presenting to ensure that only the most important elements will reach the audience.
5. Use imagery to paint vivid pictures
One of the factors that can redeem a data-heavy presentation is aesthetics. While there’s some truth to the general notion that no one listens to a business presentation unless necessary, the experience needs not be unpleasant. You can mute the dullness and bring a little color to your presentation by, well, literally bringing color to it. Use visuals where appropriate to make the data more appealing. Also, be mindful of the font sizes and styles you use. By being conscious of your slides’ design, you can guarantee that the visual elements of your presentation clarify your message and not hamper it.
There’s nothing inherently wrong with using charts to communicate a message, but you’d be wise to remember that there’s always a better way when presenting things. Don’t settle for cold and intimidating numbers; instead, delve deeper and find the story beneath them. Use data to weave a story that paints the bigger picture. When all’s said and done, there’s no reason why math and storytelling should be two different things.
Resources:
Crooks, Ross. “7 Ways Data Can Tell Your Story.” Visage. October 7, 2014. visage.co/7-ways-data-can-tell-story
French, Katy. “11 Design Tips for Beautiful Presentations.” Visage. November 24, 2016. visage.co/11-design-tips-beautiful-presentations
Ravilochan, Teju. “6 Principles for Making Your Pitch Unforgettable.” Unreasonable. July 31, 2013. unreasonable.is/6-principles-for-making-your-pitch-unforgettable
Samuel, Alexandra. “How to Give a Data-Heavy Presentation.” Harvard Business Review. October 16, 2015. hbr.org/2015/10/how-to-give-a-data-heavy-presentation
“Presentation Ideas: When Presenting Data, Get to the Point Fast.” Duarte. n.d. www.duarte.com/presentation-ideas-when-presenting-data-get-to-the-point-fast
