A 30-60-90 Day Plan for a Retail Store Manager
First 30 Days
In the initial 30 days, focus on understanding the organization, its culture, and the specific responsibilities of your role. Your primary goal should be familiarization and immersion.
- Understanding the store: Familiarize yourself with the store layout, the products it sells, and its operational procedures. Make sure to understand the store’s customer service philosophy and sales targets.
- Meeting the team: Get to know your team members. Understand their roles, strengths, and areas of improvement. Establish a positive relationship with them.
- Meeting with higher-ups: Schedule meetings with your supervisors to understand their expectations and the key performance indicators (KPIs) they will use to assess your performance.
- Reviewing sales and financial reports: Review the store’s past performance to identify trends and areas for potential improvement.
Next 30 Days (30-60 Days)
During the next 30 days, focus on analyzing the store’s operations and starting to implement changes based on your observations in the first month.
- Analyzing operations: Identify any inefficiencies in the store’s operations and brainstorm potential solutions. This could include analyzing inventory management, customer service, or sales strategies.
- Setting goals: Based on your understanding of the store and the expectations conveyed by your supervisors, set short-term and long-term goals for the store.
- Implementing changes: Start implementing small changes to improve efficiency and meet the store’s goals. This could include training staff, reorganizing the store layout, or implementing new sales strategies.
- Improving customer relationships: Actively work on improving customer relations. This could include implementing a new customer service strategy, resolving customer complaints, or introducing loyalty programs.
Next 30 Days (60-90 Days)
In the final 30 days, focus on evaluating the changes you’ve implemented, refining your strategy, and planning for the future.
- Evaluating changes: Review the changes you’ve implemented and assess their impact on the store’s performance. Use KPIs to evaluate the success of your strategies.
- Refining strategies: Based on your evaluations, refine your strategies to better meet your goals. This might include adjusting your sales strategy, implementing new training programs for staff, or changing your approach to customer service.
- Planning for the future: Start planning for the long term. This could include setting goals for the next quarter, developing a plan for achieving these goals, and identifying opportunities for future growth.
In conclusion, a 30-60-90 day plan for a retail store manager is a dynamic and evolving document that guides your initial period in the role. It helps to structure your approach to understanding the store, implementing changes, and planning for the future.
View Our Presentation Portfolio
