Social media is a staple in the digital platform. It’s used for communication, expression, and creating or sharing information. Its very nature calls for it to be leveraged by brands as a marketing tool. But in spite of this seemingly obvious fact, some entrepreneurs still hesitate to invest in social media campaigns. They argue that return on investment (ROI) is harder to measure in the digital scene. They have no way of knowing whether social media marketing pays off or not.
While there’s some truth to that claim, the perks of social media far overshadow the downsides. Social media is a medium that paves the way for a culture of openness and transparency between brands and customers. It’s a great place to produce and share content such as images and infographics. You can engage your audience, drive website traffic, and find new prospects here—and you can do all this while building a loyal community in the process. It’s a win-win situation.
Defining Social Media Success
Social media success varies per company. The way you view your progress will depend on the goals you set. What does your brand consider important? Are you after sales and market share? Sales leads and conversion rates? Brand awareness and customer loyalty? Decide on what you want from the outset, so you can clearly define your progress. From your set goals, you can tailor a strategy that works for your business.
Implementing a Social Media Strategy
For your social media marketing campaign to be successful, you should lay out a carefully developed plan. Avoid posting random content, hoping that some of them will resonate with your audience. Outline clearly what you should do and how you’ll do it. This way, you can make sense of your every move, plus your audience can enjoy relevant and valuable content.
When planning a marketing strategy, keep your brand image in mind. What’s your business’s social voice and style? What personality do you want to project? Your social media campaign should be a reflection of your brand’s existing image in the public eye. You should also take note of the status of your business in certain aspects. Analyze your existing business efforts, and pinpoint which areas you need to improve.
Once you know your strengths and weaknesses, you can choose which social media platforms to use. Does Pinterest fit your message best? Is YouTube your social media? Of course, you can only find the ideal platform if you know your business and your target demographic well.
Once you understand your brand personality, acknowledge your business standing, and know your social media platform, it’s time to keep tabs on the new trends you can leverage. You need to be constantly up-to-date in order to reach your audience and relate with them. The other things you need to be concerned about are your budget and team. Your campaign should match your financial capacity, and your team should be able to carry out your marketing plans.
Leveraging Cross-Channel Promotion
One social media strategy you can employ is cross-channel promotion, or the use of various marketing channels to achieve desired results. It’s an integrated campaign in which you can reach different audiences at varying times and through a number of touchpoints. Cross-channel promotion is an effective way of reminding your audience about your brand. You’re likely to get more engagement through this strategy since you’re operating across multiple channels.
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Tracking Your Social Media Progress
Many are still under the impression that social media is not an effective marketing tool since it’s unquantifiable, but they’re mistaken for the large part. You can actually measure the different types of interactions you have with your audience. There are certain tools and apps built for this purpose.
Before you can track your social media progress, you should identify the different metrics that will come in handy in measuring your campaign’s ROI. This way, you can successfully benchmark your progress against your starting point. Some of the metrics you can use are the following:
Likes and shares.
This is a fast and foolproof way to gauge how a post is doing and how much engagement you’re getting out of it.
Number of followers.
This is also another quick and easy way to look at how effective your marketing strategy is. Just take note of your follower/following ratio, especially on Twitter. It’s better if you have more followers than the other way around. If this isn’t feasible, at least strike a balance between the two.
Rate of audience growth.
Pay close attention to the number of followers you gain and the rate you’re gaining them. Slow audience acquisition is a sign that something’s amiss.
Listen to what’s being said about you. This will help you maintain a good brand image and strike great customer relationships.
Clicks per post.
You should know how many unique clicks your links receive. This will help determine how much traffic you attract, and what kinds of links appeal to your target demographic.
Not all customers are equal. Some engage with you more than others. Keep interacting with active fans to avoid losing them.
Organic and paid results.
Organic traffic refers to your solid social community, or the customers you gain through free advertising. Paid traffic is the opposite of that. Use the data you gather from these two to determine your next business move.
Social media can provide you with new business prospects. Research on different techniques and methods you can use to attract leads.
Hopefully, all this information helped you understand the importance of social media to business. Commit to creating and implementing a marketing campaign that will drive results and will send your brand to the top.